Shipping & Return Policy

Shipping Policy

Thank you for choosing to shop with us! We want to ensure you have a smooth and pleasant experience when placing your orders. Please review our shipping policy below:

Shipping Costs
Customers are responsible for all shipping costs associated with their orders. Shipping rates will be calculated at checkout based on the selected shipping method and destination.

Order Processing Time
We strive to process and ship all orders within 48 hours of receipt, excluding weekends and holidays. Please note that customized orders may require additional processing time. If your order includes both regular and customized items, the entire order will ship once all items are ready.

Shipping Methods
We offer various domestic and international shipping options. Shipping rates and delivery times may vary depending on your location and the selected shipping method. You will be able to review the available options at checkout.

Service Interruption
While we make every effort to ensure timely shipping, please be aware that unforeseen circumstances, such as weather events, customs delays, or other service interruptions, may affect delivery times. We appreciate your understanding and patience in such situations.

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer service team.

Return Policy for The Neck Hoodie

At The Neck Hoodie, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help. Please review our return policy below:

Eligibility for Returns:

Items must be returned within 30 days of the purchase date.
Products must be in their original condition, unworn, unwashed, and with all tags attached.
Customized or personalized items are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return:

Contact our customer service team at [customer service email] to request a Return Authorization (RA) number.
Pack the item securely in its original packaging, if possible.
Include a copy of your order confirmation and the RA number inside the package.
Ship the package to the address provided by our customer service team.

Shipping Costs:

Customers are responsible for the return shipping costs, unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refunds:

Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase.

Exchanges:

If you would like to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receipt to arrange for a replacement or refund.

Thank you for choosing The Neck Hoodie. We appreciate your business and are committed to providing you with excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to reach out to us.

Thank you for your business!